Privacy Policy
1. Introduction
Welcome to our E-Commerce Store. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and other online services (collectively, the "Services").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: Name, email address, phone number, and password.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, and IP address.
- Usage Data: Pages visited, time spent, search queries, and interaction patterns.
- Cookies and Similar Technologies: To enhance user experience and track preferences.
- Location Data: General location information based on IP address (if permitted).
2.3 Information from Third Parties
- Social Media Platforms: If you connect via Instagram or WhatsApp.
- Payment Processors: Transaction verification and fraud detection.
- Analytics Providers: Performance and usage insights.
3. How We Use Your Information
We use the collected information for:
- Processing orders and delivering products
- Sending order confirmations and updates
- Providing customer support and responding to inquiries
- Personalizing your shopping experience
- Sending promotional content and special offers (with consent)
- Analyzing platform performance and user behavior
- Detecting and preventing fraud
- Complying with legal obligations
- Improving our products and services
4. Data Security
4.1 Security Measures
We implement industry-standard security measures including:
- Encryption of sensitive data in transit and at rest
- Secure payment processing through certified third-party providers
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure database management
4.2 Limitations
While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, and you use our Services at your own risk.
5. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share information:
- With Service Providers: Payment processors, shipping partners, hosting providers
- For Legal Reasons: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
- With Your Consent: When you explicitly authorize sharing
6. Data Retention
- Account Data: Retained while your account is active and for 2 years after deletion
- Order Information: Retained for 7 years for accounting and legal compliance
- Marketing Data: Retained until you opt-out
- Communication Records: Retained for 1 year for support purposes
7. Your Rights and Choices
7.1 Access and Correction
You have the right to:
Privacy Policy
Overview
FAHIM provides an automated messaging assistant that operates on behalf of our clients to respond to messages sent to their business pages (e.g., Instagram, WhatsApp, Messenger). This policy explains what data we process for that purpose and how we handle it. We do not collect unnecessary or sensitive personal information beyond what is required to perform the messaging and management service described below.
What We Process
- Messages and Message Content: We process the text and media content of messages exchanged between users and our clients' pages so the assistant can reply according to the client's configuration.
- Page Data (client pages): With explicit permission from our client, we may access basic page information and public post metadata necessary to support features (for example, fetching recent posts or page details to assist responses).
We do NOT collect or retain IP addresses, device identifiers, GPS/location data, or other device-level telemetry from end users as part of the messaging processing. We do not collect payment card details or other highly sensitive data.
How We Use the Data
- To deliver automated responses on behalf of our clients according to their configured rules and templates.
- To store conversation history when necessary for client support, quality review, or to maintain context for replies (only when the client enables or requires it).
- To troubleshoot and improve the service (logs are limited to what is needed to debug and will not include device/IP data).
Client Permissions & Your Role
Our clients must explicitly grant FAHIM access to their pages or messaging channels (for example through Meta OAuth or page access tokens). We act only under the permissions granted by the client — replying to messages and optionally fetching page/post metadata when the client requests such features.
Data Sharing
We do not sell user data. We may share necessary data with:
- Service providers who help operate the platform (hosting, backups) under contractual confidentiality obligations.
- Meta platforms where messages originate or are delivered — messages are routed through Meta's systems when using Instagram, WhatsApp, or Messenger integrations.
- Legal authorities when required by law.
Data Retention
We retain message content and conversation history only as long as necessary to provide the service, for troubleshooting, or to meet the client's retention settings. Clients may request deletion of stored conversations related to their pages. If a client deletes their account, we will delete associated stored conversation data within a reasonable time frame unless retention is required by law.
Security
We use standard industry controls to protect data (access controls, encrypted storage for sensitive credentials, encrypted transport). Access to client pages and tokens is limited to authorized systems and personnel. We perform security reviews and follow best practices to reduce risk.
What We Do Not Do
- We do not collect IP addresses, device identifiers, or detailed device telemetry from end users.
- We do not sell, trade, or rent user personal data.
- We do not automatically collect payment card data or other sensitive financial information.
Third-Party Platforms
Messages sent through Meta platforms (Instagram, WhatsApp, Messenger) are processed according to Meta's platform policies. Our integration uses the permissions clients grant. For details about how Meta treats data, please consult Meta's developer and privacy documentation.
Children
Our service is intended for business messaging and is not directed to children under 13. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
Your Rights
Clients control access to their pages and may request deletion or export of conversation data they own. End users can contact the business (the client) directly to request corrections or deletion of messages stored by that business. You may also contact FAHIM for assistance at the contact details below.
Contact
For questions about this policy or data requests, contact us at: contact@fahim.dz. Include relevant page identifiers so we can assist efficiently.
Changes
We may update this policy occasionally. The effective date at the top indicates when it was last revised.